Returns and Refunds

At Shivtara, the customer satisfaction is our utmost importance. Hence, we take great care to package and ship your order. However, we understand that due to reasons beyond our control, a package sometimes may not reach you in the desired state.

If you believe that the order you have received is wrong, in a damaged condition or has been tampered with, please send an email to us within 7 days of delivery a cs@shivtara.com, with a picture attached, or call us on +91-7799950060. Our customer service representative will guide you through the process and your item(s) will be replaced subsequently.

All returned items except damaged must be accompanied by a copy of the original receipt/invoice, and should be in a saleable condition. The product(s) will be picked up within 3-5 business days from when we process the request. The new product(s) will be shipped to you within 5 business days after the original order has been picked up. The replacement will be shipped post validation of the reason for return. In case the product is in tradeable condition, we will issue a replacement. If the product is not in a tradeable condition, we will issue a store credit or store coupon.

Please note that we cannot offer exchanges or returns on any discounted, used or promotional product(s). Any free or promotional product(s) delivered with ordered product(s) also needs to be returned.

Refund & Cancellation

In most of our items replacement is not possible, in other items we will refund the said amount within 5 – 7 working days or store coupon can be provided in against with the order value, which can be used up to 3 months from the date of credit.

Cancellation

If after placing the order you want to cancel it, you could do so without incurring any cancellation charges only in case the order has not been shipped. In case the order has been shipped, we would not be able to accept any cancellations. We usually ship an order within 24 working hours after placing the order.